Find below our FAQ (Frequently asked questions) list. You can also call us Toll free 1-855-722-9977 or locally at 905-456-9977 to speak to our experienced staff who will assist with your customer support queries. .
When you complete the booking online or with our call center staff, our Quality control team will verify the credit card billing details with the bank and this process takes time. You will get your eticket receipt within 1 hour of making the booking during our regular business hours.
The refund process will take maximum 10 days from the Airline or from our supplier end. Once the refund is processed, it will take another one week to get the money back on our credit card. If you have not received the refund money, please call our call center to find out the status on your refund.
Submitting a Claim:
Our eticket receipt shows the number of checked in baggage. Please refer to the PDF version of the etickets. If you have questions before making the online booking, please call our call center during regular business hours.
$20 Senior citizen discount applies for phone, walk-ins, and online bookings. For online bookings, we can offer $20 discount either via email transfer or via Check.
Senior citizen must contact us and advise us how they want to receive the promotional CAD 20 discount for the online bookings. For phone or walk-in bookings, we will either adjust the CAD 20 from the total ticket amount or will give it back either via email transfer or by check depending on the fare rules.
We might ask for the proof of age of the Senior.
The $20 Senior discount offer is valid until August 31, 2017.
Other terms and rules for Sr. citizen discounts.
CAD 50 is the service fee which we charge for cancelling the airline tickets. You will get refund directly from the airline on your credit card.
No, Your etickets are confirmed. Credit card is charged directly by the airline in most cases and sometimes Airline system takes time to process the payment.
Free STPC (stopover) depends on the airline policy. Please call our call center to find about the specific ticket rules.
Our online system does not allow to book child without an accompanying Adult. It depends on the age of the child and Airline policy. Please call our call center to find about the specific airline rules for un-accompanied children.
Yes, We recommend that should reconfirm your flights 24 hrs before departure. Our schedule change team always ensure that we notify you on time for any flight schedule changes but sometimes last minute changes comes from airlines so we always recommend you should check with airline directly for your flights.
You can do your seat selection 24 hrs before departure. If you want to purchase a preferred seat, you can login to the Airline web site and pay for the seat.
You can print your boarding pass 24 hrs before departure. Please note that you need your last name and ticket numbers or Airline reference handy while logging to Airline site.
There are 2 types of booking reference. One is from our GDS system and the other one is Airline reference. Please make sure you are using Airline reference no and not our GDS booking reference while logging to the Airline site.
Yes, You can add your frequent flyer number even after your tickets are issued. You can either do with airline directly or call us and our staff will add for you.
It depends on the fare rules. Please call our staff to find out the no show and cancellation fee rules on your ticket.
Yes, If you are not satisfied with the new dates and routing, We can process full refund on your tickets without any service fee.
Our online flight booking engine does not allow to make a booking without last name. Please call our call center and our experienced staff will help you make the booking.
Travel Guard is our travel insurance service provider and they bill the amount for the travel insurance purchased on our web site.
Yes, you can get future credit from the airline. You must cancel the tickets before departure in order to get eligible for the credit.
Yes, you can cancel your flight before departure to get refund with cancellation penalty. Please note that fee airlines charge 24 hrs no show fee on top of cancellation charges. We recommend you should cancel your flights at least 24 hrs before departure.
Yes, you can upgrade your tickets. please call our call center to know the fare difference and Airline change penalty.
It is airline's responsibility to arrange the next flight for you. We always recommend that you should keep 2-3 hrs of connection time for International sectors due to heavy security checks at the airports now.
Please contact the airline directly. Please check Baggage Information link to contact your airline.
We don't accept International credit cards due to chargeback reasons. If you want to purchase tickets, you can send us payment using etransfer.
If your credit card is declined, you can pay using bank transfer or etransfer. You can use your friend's credit card but we need authorization from the credit card holder to process the payment.
No, All tickets are non changeable. Airline does not allow transferring the tickets to other names.
Names have to be exactly as per your passport. If you booked on the same day, we can void your old tickets at no charge and issue new tickets with correct names. Please note that sometimes if seats are not available, you might have to pay the fare difference. Had you noticed the error after few days, we need to refund old tickets and issue new tickets with correct names.
You need to go to operating airline counter. For example if your ticket is of Air Canada and your first flight is operated by Lufthansa airline, then you need to go to Lufthansa airline counter.
Your passport must be valid for at least 6 months. Please check with the airline to find the exact rule for the passport validity.
You can only travel on domestic flights if your passport is expired. You need a government issued photo id to travel on domestic flights. You will not be allowed to travel on the International flights with expired passport.
No, You cannot travel via USA on a Canadian PR card. You need USA visa in order to transit via USA. Please read below important visa rules:
Please find below very important Visa information before you finalize your travel purchase. We recommend you must check this information before buying your airline tickets. Please note that you may be denied boarding by the Airline if you don't have valid visa for the destination country or transit country if applicable.
1. If you are traveling via any USA airport, you must be either Canadian Citizen or must hold a valid US visa.
2. If you are transiting via Europe, you cannot have 2 Transit points in Europe unless you are a Canadian citizen or have valid Schengen Visa.
3. If you are transiting via Saudia and transit hours are more than 8 hours, you need Transit visa.
4. Please check Transit visa or destination country's visa requirements by checking IATA link check visa requirements.
5. Your name also should be exactly as per passport. Names changes are not allowed by Airline. Airline may deny you boarding if your name on the passport does not match with name on your airline ticket.
You will have to first do customs at US airport and need to transfer baggage, and your next custom will be at the Canadian port of entry.
No, Refunds can only be processed on the original form of payment by the airline. Please speak to your bank to resolve this. Money will be refunded back to the account number associated with your old credit card number.
Partial refunds depend on the airline policy. You might get some money on the taxes portion. Please call our call center to discuss refund on partially used tickets.
We send invoices mostly on the following date. If you don't get invoice by next day, Please contact our call center. If you need urgent invoice on the same day of purchase, please call our accounting department to get the invoice.
Airlines do not accept partial payments for the tickets. We can do this but you need to pay extra 3% credit card processing fee on the credit card amount.
We recommend that travel insurance must be purchased at the time of your tickets purchase but yes, you can buy travel insurance before your departure.
You can call Travel insurance company directly for refund of travel insurance purchase. Please give your policy number to them.
Our payment page is SSL (Secure Sockets Layer) encrypted and uses the same level of encryption which most of the financial institutions use.
In most of the cases, credit card is processed by the airlines and you will see Airline charge. In some cases where airline does not accept credit card, you will either Nanak Flights merchant charge or one of our supplier charge. Your total credit card charge will remains the same as quoted by our system.
If you want to make changes in your booking, it depends on the fare difference which varies based on the Airline availability. Airline availability may change and prices will vary based on his factor.
Yes, you can speak to our call center and hold the booking. Our experienced team will advise you about the airline time limit based on the airfare rules.
Yes, you can speak to our call center to pay using multiple credit cards for your airline tickets. Our experienced staff will advise you about the exact split payment based on the ticket value of each pax.
Airlines can help you change the reservation in some cases. We sometimes use special fares for our retail clients and airlines recommend calling us because of these special contractual fares.
Baggage fee is included mostly for the International flights. For domestic and transborder flights, you need to pay baggage fee to Airlines separately. Please check with airlines or our call center for airline and destination specific baggage query.
No, We don't compensate in case you are bumped off your flight due to over booking by airline. You need to contact airline directly in this case.
You can request wheel chair at the time of making online booking. You can also call our call center to request wheel chair.
It depends on the airline and age of the infant. Bassinets are mostly confirmed by airline on first come first serve and are generally confirmed for infants under 6 months of age.
If you are unhappy with the insurance you purchased please visit the Complaint Resolution Policy https://www.travelguard.ca/complaint-resolution-policy as it outlines your options.