25. October 2016 10:22 /
By Nanak Flights
Benefits of having dedicated Schedule change Team - Nanak Flights
A Schedule Change could be defined as a planned change or cancellation of a flight which occurs prior to the day of departure, but can occur up to more than 72/24 hours before the scheduled departure.
Examples - Change of flight times, change of flight numbers, date changes, routing changes (if you have a plane change in Atlanta, a change might be that you might now have a plane change in New Orleans), discontinuation of all service in a market, seasonal or weather changes etc. This can be inconvenient, as it may cause change of other Land Products and loss to the Passengers.
To handle all kinds of Schedule Changes It is always beneficial to have an in-house Trained Team to get the changes actioned on Time. This becomes all the more important for any last minute changes which are sent over by the Airlines - which could be due to any natural disasters, Aircraft Technical faults, Weather changes etc. Moreover The incorrect handling of schedule changes can result in unnecessary ADMs and Loss to the Organization.
Nanak Flight's Trained Scheduled changes Team is knowledgeable of all the rebooking, reissuance, refunds and cancellation procedures.
The Airlines send all schedule changes through an automated process to the booking. It becomes the responsibility of the booking source [where the booking is made] to notify the customer, acknowledge the schedule change and get the tickets reissued with the correct procedure. Moreover You never know when the Airlines will send changes to the bookings. All of a sudden the status could go upto from 100 - 500 bookings or more. Immediately the Prioritization of actioning queues have to be changed so as to Inform passengers without delays. For our In-house Team this would not be a major task as all team members are trained to deal with this kind of workload.
We at Nanak Flights not only sell cheap flights and Airline tickets, we also ensure that we provide excellent customer service post sales including schedule changes of our customers. We intimate all customers in advance and then work with Airlines to offer them revised flights as per our customer's requirements.